Shipping Policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Budget Hub Vault, operated by Sterella Enterprise.

We are committed to processing and delivering every order safely, efficiently, and transparently. This Shipping Policy explains how orders are processed, shipped, and delivered across India.

Order Processing

Once your order is successfully placed and payment is confirmed (where applicable), our fulfilment team begins preparing your order for dispatch.

  • Orders are generally processed within 1–3 business days.
  • Orders are not processed on Sundays or public holidays.
  • During promotional campaigns, festive seasons, or periods of high order volume, processing times may be slightly longer.

After dispatch, you will receive your shipment confirmation along with tracking details via SMS, email, or WhatsApp (where available).

Shipping Coverage

Budget Hub Vault currently delivers to most serviceable locations across India through trusted courier and logistics partners.

If your delivery address falls outside our serviceable network, our customer support team will inform you and, where applicable, process a refund for any undeliverable order.

Estimated Delivery Time

Delivery timelines depend on your location and courier operations.

Estimated delivery times are:

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 5–10 Business Days
  • Remote Locations: 7–14 Business Days

These timelines are estimates and may vary due to operational or external factors.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

From time to time, Budget Hub Vault may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been dispatched, tracking details will be shared using the contact information provided during checkout.

Customers can monitor the progress of their shipment using the tracking link until delivery.

If you experience any tracking issues, our customer support team will be happy to assist.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier operational delays
  • High order volumes during festive seasons or promotional events
  • Remote delivery locations

If your shipment is delayed, our team will work closely with our logistics partners to provide updates and assistance wherever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full Name
  • Mobile Number
  • Complete Delivery Address
  • Landmark (if applicable)
  • Correct PIN Code

Budget Hub Vault is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the delivery address is incorrect, or the shipment is refused, the courier partner may attempt redelivery based on their service policy.

If the shipment is returned to our fulfilment facility, additional shipping charges may apply for re-dispatch.

Damaged or Lost Shipments

If your order arrives damaged, appears tampered with, or you believe it has been lost during transit, please contact our customer support team within 48 hours of delivery or the last tracking update.

Our team will coordinate with the courier partner to investigate the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.

Business Information

Legal Business Name: Sterella Enterprise

Brand Name: Budget Hub Vault

Website: www.budgethubvault.com

Customer Support Email: support@budgethubvault.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST