Return and Refund Policy

At Budget Hub Vault, operated by Sterella Enterprise, customer satisfaction is one of our highest priorities. We are committed to providing a transparent and fair return, replacement, and refund process. Please read this policy carefully before placing your order.

Returns

We accept eligible return requests within 7 days from the date of delivery.

To qualify for a return:

  • The product must be unused, unwashed, and in its original condition.
  • All original packaging, tags, manuals, accessories, and labels must be included.
  • The item must not show signs of misuse, physical damage, or alteration.
  • The product must be returned in secure packaging to prevent damage during transit.

Products that do not meet these conditions may not be eligible for return.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged during transit, defective, or different from what you ordered, please contact our customer support team within 48 hours of delivery.

To help us verify your request, kindly provide:

  • Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • Unboxing video (recommended for faster verification)

Once our team verifies the issue, we will offer an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Refund (where applicable)

Refund Process

Once the returned product is received and inspected by our team, we will notify you regarding the status of your refund.

If approved:

  • Prepaid Orders: Refund will be processed to the original payment method.
  • Cash on Delivery (COD) Orders: Refund will be processed via bank transfer or UPI after collecting the necessary account details.

Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect in your account depends on your bank or payment service provider.

Replacement & Exchange

Replacement requests are subject to stock availability.

If the same product is unavailable, we may offer:

  • A similar product of equivalent value (with your approval)
  • Store credit
  • Refund (where applicable)

Our customer support team will assist you in choosing the most suitable resolution.

Items Not Eligible for Return

Unless received in damaged, defective, or incorrect condition, the following items are generally not eligible for return or refund:

  • Customized or personalized products
  • Gift cards or digital products
  • Clearance or final-sale items
  • Products damaged due to misuse or improper handling after delivery
  • Products returned without original packaging or essential accessories

Order Cancellation

Orders may be cancelled before they are dispatched from our fulfilment centre.

Once an order has been shipped, cancellation may not be possible. In such cases, the request will be handled according to this Return & Refund Policy.

Return Shipping

If a return is approved due to:

  • Damaged product
  • Manufacturing defect
  • Incorrect product delivered

Budget Hub Vault will arrange the return pickup whenever available or reimburse reasonable return shipping charges, as applicable.

For other approved returns, return shipping charges may apply and will be communicated before the return process begins.

Our Commitment

At Budget Hub Vault by Sterella Enterprise, we believe in transparent business practices and fair customer service. Every return, replacement, or refund request is reviewed individually to ensure a balanced and satisfactory resolution for both our customers and our business.